This Refund Policy explains which Fenestra Studio payments can be refunded, and how to ask. It is part of our Terms of Service.
The short version
- The homepage preview is free. You pay nothing until you approve it.
- The $1,500 deposit is non-refundable once paid, unless we cancel the project.
- If you cancel before launch, you get back everything you paid above the deposit.
- After your site goes live, build payments are not refundable.
- Hosting renewals and care plan months are not refundable once they start, but you can cancel anytime before the next one.
Free preview
The preview costs nothing. If you do not like it, you owe nothing and nothing is charged.
Deposit ($1,500)
You pay the deposit only after you have seen and approved your free preview, and it covers work we start right away. For that reason it is non-refundable, with one exception: if we cancel your project for a reason that is not your fault, we refund all of it.
Balance and pay-in-full payments
- Before launch: if you cancel before your website goes live, we refund everything you have paid above the $1,500 deposit.
- After launch: once your website is live, build payments are not refundable. If something is not right, tell us and we will fix it under our revisions and care terms.
- Late launch: if we launch late, you get free care plan months as described in our Terms of Service. These are not cash refunds.
Custom quotes
Custom projects follow the same rules unless your written quote says otherwise. If it does, your quote applies.
Hosting and domain ($2,000 a year)
The first year is included with your build. Yearly renewals are not refundable once they are charged, because they pay for hosting and domain registration in advance. To avoid a renewal, cancel by email before your renewal date. We remind you 30 days and 7 days before.
Care plan ($50 a month)
You can cancel the care plan anytime. It stays active until the end of the month you have paid for. We do not refund partial months.
Financing
If you used financing offered by our payment processor, any refund goes back through that provider, under its own terms.
How to ask for a refund
Email imran@fenestrastudio.com with your business name and the payment you are asking about. We reply within 2 business days. Approved refunds are sent to your original payment method within 10 business days; your bank or card issuer may take a few more days to show it.
Please contact us before disputing a charge with your bank. Most problems are faster to fix directly. If a payment for a completed service is disputed, we may pause the related services until it is resolved.
Contact
Fenestra Studio, Oregon. Email imran@fenestrastudio.com.
How long this applies
This Refund Policy is in effect from October 21, 2026 and has no end date. It stays in effect for as long as you use our website or services, and afterward for anything that by its nature should continue, such as payment obligations, ownership, limits of liability and governing law. It only changes if we publish an updated version on this page.